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In most cases, you should feel free to handle your property damage claim yourself.  After you car is appraised, the insurance company will let you know if the car is considered a total loss or if it can be repaired. A motor vehicle is considered repairable if the cost of the repairs and supplemental claims (e.g., rental car expense, towing fees, and storage fees) are less than 75% of the fair market value of the vehicle prior to the accident.